Please check its network connection and power supply.” Things I tried to resolve the issue, but haven’t worked: I’m on sky(uk) network and not sure if that’s causing the issue. All my lights turn on and off manually and using the Hue app. The light ring glimmers briefly when Alexa has heard and is processing your request. Tap on Disable. Not responding but lights up. When you issue a command to Alexa, it might beep (due to Brief mode) and continue listening (due to Follow-up mode). Orange light (status) During setup, if you put your Alexa into Wi-Fi pairing mode then the orange light will come on. Check that your device isn't muted. Answer this question I have this problem too Subscribed to new answers . It appeared when I purchased the Alexa dot 3 and Echo plus. Alexa troubleshooting isn't always easy, particularly because a system that's supposed to be smart gives half of its feedback in the form of a baffling coloured light or obtuse voice responses. You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. Make sure the computer is connected to the Internet. If you spilled liquid on your Echo device then make sure you unplug it right away. The first thing to check for is whether or not the problematic bulbs are powered on. Tap on the three lines in the upper left-hand corner. Disabled Kasa skill, "forgotten" all devices, re-enabled Kasa skill, re-linked account, and re-discovered all devices through Alexa app. The Echo doesn't hear you. Press and hold the Microphone off and Volume down buttons at the same time for about 20 seconds until the light ring turns orange. Why does the device’s status Show “Offline” on Alexa? Well, when I switch the bulbs back to the Hank driver, they get status the first time I turn them on or off, but then subsequent times they turn off/on, but Alexa gives the 'not responding' message. Wireless connection could have been lost. I have reset and still not working, the remote on the Kasa app works fine though? However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. You do not need to specify the group by … (assuming account linking was established properly) 3 Likes. If that's okay, the problem could be in your hardware. Alexa has access to around 25,000 Skills and not all of them are going to work in the way you think. I have checked the network and it is on 2.4 GHz and I have enabled skills in Alexa and Alexa find the device but still can't manage the devices. After, you’ll see the blue light pipe glow. MORE: The Best Products That Work With Amazon Alexa A pulsing ring that alternates blue and cyan indicates that the device is in the process of responding to a request. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices but yet can initially detect their presence. Check the speaker volume on the computer. Un plug/restart. Light ring not working. If not, check your internet access and remote control settings. "Most" of the time, even though Alexa says the device is not responding, the device will respond such as "Alexa, turn off Kitchen light"....."The device is not responding"... light turns off..... after a delay. If your Amazon smart plug is not responding, make sure the outlet it’s plugged into has power. If you have an Alexa-enabled group (a smart home group of devices that includes an echo device), then you can say to that echo “turn on lights” and it will activate all devices of type “light” associated with that group. not a Philips Hue switch), make sure that the switch is on. On Echo devices with a camera, a red light bar means that your video will not be shared. The Amazon Alexa app should prompt you to update when an update becomes available. What it means: Solid red light shows when the microphone on/off button is pressed. This wikiHow teaches you how to reset your Alexa device. How to fix it has no response talking but lights up . Wait for … When your Alexa speaker is connecting to the Wi-Fi network, it will spin orange. Try reboot the device and re-discover on Alexa. I don’t hear anything. Follow these steps as needed to get Alexa up and running again. Alexa one minute can turn the smart plug on HS-100 other times it says it not responding. Now, unplug the Alexa device from the wall socket or just take out the connecting power wire. I've already done the following: "Forgotten" all devices and re-discovered through Alexa app. I also have Alexa working great with SmartThings. Cancel. If you can't connect to the internet, Alexa can't do her job. Tap on Skills & Games. Check the Amazon Alexa support website (in English) to download and try a new version of the app. The light … When it starts flashing blue it means Alexa is responding to your request. Yes No. Lights Not Responding to Alexa App or Voice Commands; Lights Not Connecting To Google ; Lights Not Responding to Google Home App or Voice Commands; Lights Not Connecting To HomeKit; Lights Not Responding to HomeKit App or Voice Commands; Unable to Update Smart Light Firmware ; See more Lights Not Connecting To Alexa May 12, 2020 13:30; Updated; If you are having issues trying to … As a result, you might think, Alexa isn’t responding… It will light up and the ring will turn blue for a minute or two. Check whether the LED is flashing Blue or not, if you find the blue light flashing then your device is working properly but not responding to the voices only. Red. I have disabled and reconnected several times with no success. Alexa is not responding to my command and remains in a thinking state. We use cookies to give you the best possible experience on our website. Is this a good question? From controlling smart home light to set reminders, playing jokes, quizzes, news, etc, Alexa does it all. Show 2. Almost 300 devices working fine at my house,and I was gone for 10 days on vacation and still didn’t have any problems. Faulty LED/Microphone board . xQuestx3 May 24, 2019, 9:35am #7 Alexa is not working for me. Not sure if this is the right place but hopefully someone can help. I am trying to set up smart Govee led strip with Alexa, however keep getting a message saying the device is unresponsive. 10 |2000 characters needed characters left characters exceeded Viewable by all users; Viewable by moderators; Viewable by moderators and the … A cyan spotlight on a blue ring means that Alexa is listening. Tap on Wyze and then Disable Skill. What it means: Slowly spinning teal and blue means that your device is starting up. Anybody got and idea why it won't work? Press it again to enable your microphone. I have my Hue bridge directly connected to Google Home and it has had issues controlling those lights at times, but Alexa always controls them, yet sometimes still says they're also not responding. I have 2 Alexa and hue light. If a particular Skill isn’t doing what it’s told, it may just be a bad Apple. Once the ring turns yellowish orange, launch the Alexa app that you just installed on your phone. The light indicator is red when your device is muted. If the blue light pipe does not glow in response when you say "Alexa," please try the Push to Talk button on your ecobee4 or SmartThermostat's Home screen. Double check whether Kasa App can remotely control the device or not. If your lights are controlled by a hard-wired light switch (e.g. That means the device microphone is disconnected and Alexa is not listening. How to reset 2nd-generation Echo, Echo Dot. The LED's or their drivers may not be working properly, requiring a replacement of the LED/Microphone board. Cant find a model # 2 years. Score 0. How to Fix It When Alexa Is Not Connecting to the Internet . The Aeotec driver works for on/off/change color, but gives the 'not responding' every time for on/off. Check your internet connection to be sure it's working properly. Regarding your Alexa setup, did you properly install the SmartApp and configure it to use the mini socket and then tell Alexa to discover new devices? Step 2. Spinning cyan. Mine's actually Gen 1; but, I had the same problem just last night. The lights work fine via WiFi on the native Govee app. Make sure you are using the original adapter that came with the Amazon Alexa or pick up a replacement from Amazon over here. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Go to Alexa settings and make sure that “do not disturb” is turned off. 03/08/2017 by George A. Then specify your chosen volume level. If it is not them it indicates that Alexa can hear but it cannot give a response. Is there - Answered by a verified Electronics Technician . Your Echo works almost perfectly, but no matter what it's doing, the light ring at the top won't turn on. The ability to send one-way messages with … Bloomberg delivers business and markets news, data, analysis, and video to the world, featuring stories from Businessweek and Bloomberg News on everything pertaining to technology In case of Alexa not responding after trying the above steps you can go for the below-mentioned solutions: First of all, if the echo dot not responding to the voice command than check the blue color light is on or not. 1. Make sure you have an active internet connection. What is the solution to this problem? How to Reset Alexa. I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. I have spent a lot of money on a whole house of … Press it again to enable your microphone. Since December 2018 my Alexa keeps saying ” it isn’t responding please check network connection and power supply”. Comments: Say unmute. To do this, tap the microphone icon on the bottom-left corner of the home screen, and then tap on the Push To Talk icon. Alexa doesn't respond or says she can't understand you. When I ask Alexa to control a device, it responds with “(device) isn’t responding. Once disabled, tap on Enable to Use for the Wyze skill. That means the device microphone is disconnected and Alexa is not listening. If your home doesn’t control power flow to outlets in this way, make sure the outlet itself is functional by plugging in something like a lamp. 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