If your Echo Dot (2nd Generation) is unresponsive, or you want to give it to someone else, you can reset the device. I've had this issue before and knew that resetting the ONT usually fixes the issue. Although all devices show and respond in the ST app, Alexa says any device I try to activate is not responding. I had a power outage yesterday for a few hours. Sorry, we were unable to create that user account. Hi pcallen, is the LED for the microphone on? Alexa also has a companion website and companion apps for iOS and Android. Copyright 2019 Merkury Innovations. But I can use the Alexa app on my phone to control the lights. Last problem: Jan. 6, 2021 at 7:44 p.m. In your case, there might be a possible reasons why the network is somehow having a hard time to re-establish its connection from the modem after a disconnection. Tap on Device Settings. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. I had to reset my clocks and still trying to reset WiFi Alexa devices. Change your address, Digital & Device Forum It’s possible that after a power outage, the system stops and start again at the return of the current. If you want to manually reset Alexa 2nd & 3rd Generation Echo after power outage then you have to press and hold the Microphone off and Volume down buttons at the same time for 20 seconds until the light turns orange. Select the department you want to search in. I’ve configured the Bios for the machine to react like this. During the outage and restoration. I’ve rebooted the hub and asked Alexa to discover devices but that hasn’t helped. just did a search on the modem, look like a lot of users have connection issues. I had to turn off the power to my house. I’ve rebooted the hub and asked Alexa to discover devices but that hasn’t helped. I’ve configured the Bios for the machine to react like this. We recently blew a breaker on a circuit that our sonos One with Alexa was plugged into. I have several Phillips Hue lights through the house and Echo answers "bedroom light is not responding, check it's power supply and network connection." Schedule a Callback The one big issue with Philips Hue that users have been dealing with for years is bulbs automatically turning back on after a power outage, even if their previous state had them turned off. How to Revive Your Smart Light Settings After a Power Outage When the power goes out, it can wreak havoc on the smart home. Make sure it's set to 2.4 GHz (5 GHz is optional for other devices you might have, but Sonos will only use 2.4 GHz), and make sure it's in 802.11b/g mode (sometimes identified as "Compatible" mode in some routers). By subscribing here, you agree to receive emails and promotional offers from Sonos. I have several Phillips Hue lights through the house and Echo answers "bedroom light is not responding, check it's power supply and network connection." Press the main button again. There's a problem loading this menu right now. We use 3 different kinds of cookies. If not, just turn it on and try it out. Philips Hue has added a new feature in its app that now allows users to prevent their Hue lights from turning on automatically after a power outage. Please select what best describes the information: Thanks! Sorry, we're still checking this file's contents to make sure it's safe to download. Any ideas? Both the Pico remotes and Zigbee devices worked after the power outage, only after the reboot and restore. I have 24 panels and 2 powerwalls new as of Aug 20. Learn more about our cookies. Devices & Content But I can use the Alexa app on my phone to control the lights. You might need to check your router's WiFi settings. Disappointing. In theory the modules may have been damaged. I know I'm attached to Wifi and my speaker works because I'm playing music through my Sonos app but Alexa isn't working. Now Alexa won't respond. By Eric Ravenscraft. I know I'm attached to Wifi and my speaker works because I'm playing music through my Sonos app but Alexa isn't working. Navigate to Settings > Power-On Behavior to view a list of your connected light bulbs. Please try again in a few minutes. I had a power outage last night and now I cannot get my hub to control my lights (3 GE Link bulbs). Say, "Alexa, Go to settings," or swipe down from the top of the Echo Show screen and select Settings. We recently blew a breaker on a circuit that our sonos One with Alexa was plugged into. Refrigerator Not Working After Power Outage. The cameras are all off line after turning the power back on. Usually no problems after a power outage though every once in a while had to do a power cycle on the wink hub. we'll use this information to improve our online Help. If after a Power outage you have a … View purchased books & apps, Your Subscriptions We'll send you an e-mail with instructions to reset your password. Upon power getting restored, I had no internet service. Ask the community. Tap on the word Change to the right of Wi-Fi Network. I'm hoping someone else has experienced this, I'm having a problem with Echo controlling lights after a power outage. To reset your first generation Echo device, use a paper clip (or something similar) to press and hold the Reset button. Edit payment info, 1-Click Settings If your Echo Dot (2nd Generation) is unresponsive, or you want to erase your device settings, factory reset your device. The base is working fine but the cameras are still offline. My gateway router had a red globe on the front. Deliver books, apps to your device, Digital Purchases If it is, turn it off and back on by pressing the icon. Wait until the light ring turns orange (about 20 seconds). Enter your username or e-mail address. After you press and hold the Reset button, the light ring on … For … Desktop has internet access but not on either of the iPad 2's at the house. You can choose which cookies you want to accept. 3. On the chance when the power was restored it was not a clean power up and the modules are in a confused state? Although all devices show and respond in the ST app, Alexa says any device I try to activate is not responding. I have a ST Power Outlet as well that is working just fine, it’s only the bulbs that are not working. Open the Alexa App on your mobile phone or tablet. 2. We need basic cookies to make this site work, therefore these are the minimum you can select. Sorry, our virus scanner detected that this file isn't safe to download. I've removed one camera and tried to resync it but nothing. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. Learn more about our cookies. Here's how to automatically reset you. Failing that, you unplug it and plug it back in. To restart, unplug and plug back in the device. A power failure shuts down the machine hard (unless you have a UPS backup system attached and then it does so more gently after a few minites - depending on the battery you get - working while waiting for the power to come back on perhaps before … Even if the device is offline, the Alexa app will still show its Wi-Fi settings and the name of the network it is trying to connect to in your space. To reset Amazon Echo if it is giving trouble, do the following: Step 1: Take a pin or a clip to hold down the Reset button for at least 5 seconds. Did you power cycle the problem devices. If you accept you agree to our full cookie policy. After the restore I found that no Zigbee devices work from dashboards or from Echo commands. Retry registration using the ecobee app. Wait for the light to turn off and On again and then it will light up Orange. While we're unable to respond directly to your feedback, I care about what they do at 3:00 AM when the power flickers or goes out for a short interval. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. They have to be applied to the card any time the card is reset. If your Echo Plus (2nd Generation) is unresponsive, or you want to give it to someone else, you can reset the device. FAST REFRIGERATOR HELP – AFTER POWER OUTAGE: When the power comes back ON and if the refrigerator is not running, first check the main refrigerator circuit breaker, next check to see if the refrigerator turned off during the power outage.Turn the refrigerator ON by pressing the appropriate button on the control panel or turn the … How do I fix this? My amazon echo was plugged in during a power outage, and now that the power is back, the echo has the power light above the cable on, and when I hit the mute button on top, the red mic lights … The Reset button is located at the base of your Amazon Echo (near the power adapter port). 1. Now Alexa won't respond. Last night during Hurricane Sally the power went out for 10 seconds, 10 minutes and 4 hours and 50 minutes. Wait until the light ring turns orange (about 20 seconds). By Eric Ravenscraft. To be fair, we had a 6 hour power outage a month ago and the Hue bulbs did not respect their last power state. It did this several times and ended up doing a soft reset and restoring from the latest backup from 10/5/20. To reset your device to its factory settings: For more help, try our Echo & Alexa forum. Now Alexa won't respond. Thoughts on how to get Alexa working? Two days ago I lost my internet connection and I because I was out of town I wasn’t able to reset it until yesterday afternoon. If there was a large power surge or voltage spike. It has a light blue icon with a white circle on it.